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    Jennifer Hodgson: "Collaborative Care Throw Down"

    February 4, 2010 - CBC Admin

    Have you ever watched Bobby Flay on the Food Network channel beat other chefs and cooks at their own specialty dishes? He always looks shocked when he wins but on the way to the challenge he is confident in his product. This is the exact same way that I see collaborative care models as they face off to an existing method of care. However, like Bobby, there are critical things one needs to appreciate about the context one is entering before proposing changes to it. For example:

    1. What are their signature services? What do they take the most pride in already?
    2. Who is most motivated for change within the system?
    3. What unique twists do you have on their service that would leave them interested and appreciative and not threatened?
    4. What kind of space issues do they already have? Space is not a deal breaker but how you provide your service in that space can be.
    5. What kind of training have you had in collaborative care that would make you the best match for that setting?
    6. What innovations in billing are you aware of that will sustain your position?

     These are a few thoughts to get the juices flowing. What added ingredients do you need to bring to the table for a successful collaborative care throw down? 

     

    1 Responses to "Jennifer Hodgson: "Collaborative Care Throw Down""
    1.
    February 22, 2010 at 6:19am

    Jennifer, your throw down reminds me a lot of some of the principles of Systemic Belief Therapy (SBT).  Wendy Watson was my dissertation chair at BYU and my project involved implementing the therapy model that she developed (along with Lorraine Wright) with families with diabetes.   One of the key principles in SBT is that human systems are "structurally determined".  This idea comes from the Chilean biologist, Humberto Maturana.  In an article, they describe how organisms and organizations become structurally determined:

     

    "It is the individual's structure and history of interactions that determines change in his/her state or a change in his/her behaviour.  It is not (clinicians) that determine or direct change.  Change or learning occurs in humans from moment to moment, either as a change  triggered by interaction(s) or 'perturbations' coming from the environment in which it exists or as a result of its own internal dynamics. It is the history and structure of the living system that determines which perturbations can trigger changes of state."

     

    A metaphor they often use is of an old, comfortable shoe.  At one point, every old shoe was actually a new shoe.  In order to not be rejected by a foot, a new shoe needs to be a reasonably good fit for the foot-it can't be too large and floppy or too small and pinchy.  If the foot accepts the shoe, they enter a relationship in which the foot will slowly cause changes in the shoe and the shoe will slow provoke changes in the foot.  Overtime these "mutual perturbations" lead to a happy foot and a shoe that has filled the full measure of its existence.

     

    This metaphor can easily be expanded to describe a behavioral counselor entering an existing medical system.  As the medical system has been around for years, it is always the foot and the counselor is always the shoe.  The system  has clear rules and preferences that could easily reject the counselor if the change required by the counselor is too much for foot to desire.  However, if the counselor comes in offering services and a communication style that fit well within the system and meet needs the system didn't even know it had, then the system will embrace the counselor. Over time, the counselor will then be able to create positive perturbations with the foot.

     

    And finally, leaping to an entirely different metaphor, in the movie "Avatar", the Na'vi people fly around on large mammalian reptiles called "Ikran" or "Flying Banshees" (more here).  The hero of the movie is taken to an Ikran rookery that exists high on a floating mountain.  Once there, he asks how he will know which of the enormous fang-wielding beasts is destined for him.  He is informed that he will know "because it will try to kill you".  This proves to be true, but through sheer force of strength and domination, the hero is able to "break" the Ikran and eventually they are able to become an unconquerable fighting duo.  I bring up this metaphor because it is monstrosity for a counselor entering an existing medical system.  Remember, you are the expendable shoe, and they are the foot.  Yes, the system may try to kill you, but you are NOT the blue cowboy forcing your manly will on the Flying Banshee.

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